Our Lion New Zealand Service Excellence (Customer Support)  Team is on the hunt for an Order Management Specialist to join the Auckland team on a permanent full-time basis.  This position is available to start in early January 2023. 

About Lion:

At Lion, our core purpose is to ‘enrich our world every day by championing sociability and helping people to live well’. To achieve this, our culture is one based on achievement, growth and sociability. It takes courage to make things happen. To do this, we’re empowered to act fast and make the right decision. Making it happen isn’t possible on our own. It takes all of us working together to introduce new ideas and perspectives to impact our customers in meaningful ways.

About the role: 

As an  Order Management Team Member, you will support our business to ensure the exceptional customer experience is delivered the first time, every time across all contact channels. Your ability to partner with different stakeholder groups will be crucial to your success in this role.  You will be ensuring proactive communication of all out-of-stock risks to the Lion business and effectively managing short supply allocation and quantity restrictions.

Your key accountabilities will include:

• Ensuring SKU's are set up on time and in full 
• Lead the prevention of recurring order issues
• Partner with our Supply Chain, Planning and Demand team to achieve adherence to key stock availability measures
• Partner with the Service Excellence Insights & Reporting team to ensure that all exception reporting is set up & automated

Important attributes we're looking for in this role are:

• Sound decision-making and acting quickly to implement
• High attention to detail
• Pro-active approach to problem-solving
• Ability to think innovatively & look for ways to continuously improve
• An expert understanding of the customer and their needs

What's on the offer? 

• Be part of NZ's largest beverage business! 
• Ongoing training and endless career progression!
• Awesome product discount and special employee offers!
• Hybrid Working Arrangement and work- life balance!