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People & Culture
HR Operations Team Leader
Sydney City & East
Permanent Full Time

An opportunity has arisen to join the People Services team as a HR Operations team Leader. This role will be based at our York Street Offices and will report to the Head of People Services.


We’re all about making life’s sociable moments that little bit more special. We care for the people around us by providing food and beverage choices that help us make the most of life. Our work doesn’t stop here. We challenge ourselves to drive innovation in our products so that tomorrow may be better than today.


As a HR Shared Services Professional , you will lead the People Services Operations team to ensure effective management of all employee lifecycle enquires and activities.
Some of these tasks will include:

  • Lead a customer centric and efficient People operations team
  • Remodel transactional service delivery through ServiceNow, removing duplication, unnecessary steps/checks and define respective roles and responsibilities with greater clarity
  • Introduce measures of customer satisfaction and review Service Level Agreements and KPI’s
  • Provide a pro-active and high-quality People Services ensuring all Service Level Agreements and KPI’s are met.
  • Contribute to the development and delivery of the People Services strategic plan.
  • Contribute to People Services AOP. Ensure capability programs are delivered within approved budget.
  • Demonstrate an understanding of stakeholder priorities, challenges, and strategic goals. Partner business unit and group functional teams through issue resolution.
  • Risk Management. Identify business risks and support risk management strategies.


Knowledge and Experience required for the role:

  • 5+ years post qualified experience in a Shared Services or HR role in a FMCG or large organisation
  • 5+ years leadership experience
  • Business partnering multiple stakeholders
  • Proven track record of delivering strong results during change and ambiguity
  • Communicating plans, business partnering and influencing senior stakeholders


We’re courageous. We’re open to new ideas and think about how we do things differently, taking personal responsibility to make things happen.


What's in it for you?

  • Flexible working arrangements to enable work-life balance
  • Career development, mentoring programs and genuine career progression opportunities
  • Competitive salary package including annual bonus program
  • Collaborative environment that celebrates achievements, diversity, and culture
  • Equal access to 12 weeks paid parental leave


If you meet some of these skills and qualifications, we look forward to receiving your application!

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