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Lion Australia is seeking 2 permanent full-time Customer Support Consultants - Key Account to join our team and look after our Nationals Key Account Customers. These exciting roles will be based primarily out of our Sydney Olympic Park office. These roles will report through to the Customer Service Support Leader and sit within our Lion Connect sales and customer service centre.
At Lion, our core purpose is to ‘enrich our world every day by championing sociability and helping people to live well’. To achieve this, our culture is one based on achievement, growth and sociability. It takes courage to make things happen. To do this, we’re empowered to act fast and make the right decision. Making it happen isn’t possible on our own. It takes all of us working together to introduce new ideas and perspectives to impact our customers in meaningful ways.
Our Customer Support Consultant - Key Account is a point of contact for our accounts and Lion Partners. They are responsible for helping customers by inputting their orders, managing exceptions, handling customer concerns or queries, right through to delivery and warehouse investigations. Ultimately, we are looking for innovators and owners in this space who will manage the full end to end process and seek to improve. Whilst knowledge of our systems would be great, the ability to challenge why we do things is key.
To respond to the needs of our customers and lead the way in our industry, we challenge ourselves every day to better understand the impact we have on our customers. As a key member of our Lion Connect team, you will be responsible for growing mutual growth by delivering an effortless and engaging customer experience by partnering with stakeholders through efficient and proactive management of our Nationals customers. We're looking for people with high attention to detail and a demonstrated proactive approach to problem-solving along with strong time management skills to manage and process multiple enquiries. We need people with a customer experience mindset, who are open to change and possess a positive and confident attitude.
We’re committed to helping our people be their best, make a difference, and have a great time along the way. Achieving the balance between work and play is something that’s important to us, it is also about creating your own path and taking ownership of your development.
If you are our next superstar, capable of building strong customer relationships and possess high levels of resilience and curiosity, then we would love to hear from you!