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Hospitality
Service Excellence Executive
North Island, NZ
Permanent Full Time

At Lion, our core purpose is to ‘enrich our world every day by championing sociability and helping people to live well’. To achieve this, our culture is one based on achievement, growth and sociability. It takes courage to make things happen. To do this, we’re empowered to act fast and make the right decision. Making it happen isn’t possible on our own. It takes all of us working together to introduce new ideas and perspectives to impact our customer in meaningful ways.

We’re lucky to own and manage many of the very best beverage brands across Australia, New Zealand and the world, some of which are more than 100 years old! Brands that evoke history.  Brands that shout quality.

Since it’s inception, our Service Excellence Team has been intensely focused on providing exceptional experiences for our customers and consumer.  We recruit the best of the best!  We are on the lookout for passionate, talented teammates who are looking to affect change and streamline processes to provide world class service. 

At Lion, our Service Excellence team have a lot of fun! Everything we do revolves around our customer. We take time to get to know our customers, building genuine relationships that become trusted partnerships.

 

Our Service Excellence Executives are a point of contact for our accounts and Lion Partners. They are responsible for helping customers by inputting their orders, managing exceptions, handling customer concerns or queries, right through to delivery and warehouse investigations.  Ultimately, we are looking for innovators and owners in this space who will manage the full end to end process and seek to improve. Whilst knowledge of our systems would be great, the ability to challenge why we do things is key. 

 

If you are our next superstar, capable of building strong customer relationships and possess high levels of resilience and curiosity, then we would love to hear from you.

We’re committed to helping our people be their best, make a difference, and have a great time along the way. Achieving balance between work and play is something that’s important to us, it is also about creating your own path and taking ownership of your development.

 

Empower yourself to achieve!

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