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Everything we do revolves around our customer. Through collaboration, we find new and better ways to understand and create experiences our customers love.We have an exciting opportunity to join our Customer Experience team in Lion Connect as Customer Experience Specialist, reporting into the Best Practice & Optimisation Leader. This a permanent role, based at our Sydney Olympic Park office.
This role plays an important part of our ‘Voice of Customer’ (VOC) initiative. Key responsibilities include analysing and providing insights to support the business plan, drive growth and continuous improvement across systems and process development. You will take a lead role in interpretating customer feedback and managing the close out of any systemic issues, emerging concerns and in turn driving continuous improvement to deliver an effortless customer experience.
You will be comfortable communicating across all levels of the organisation with an ability to influence key stakeholders to support initiatives which will increase satisfaction and deliver best practice end to end process excellence. You will be able to support the team through technical coaching and training, building skills and knowledge to increase customer satisfaction.