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Information Technology
Problem Manager
Sydney West
Permanent Full Time
  • 12 month fixed-term contract.
  • Work flexibly from home and in the office 2 days a week.
  • Free on-site parking, fantastic office gym, and bar on-site.

We have a great opportunity for a Problem Manager to join our team. This role reports to the Service Delivery Manager – Service Management, and is a 12 month fixed-term contract based at Sydney Olympic Park.


This role will be based within the Service Management Team and will work closely with the IT and Business units. The role is responsible for managing the lifecycle of all Problem tickets with the primary objective of preventing Incidents from happening, and to minimise the impact of Incidents that cannot be prevented. To this purpose it maintains information about Known Errors and Workarounds.

We are looking for someone with demonstrated experience in delivering efficient and effective Problem Management best practice and processes, process tools and best practice methods. Someone who is customer focused and agile, able to manage multiple priorities, manage customer expectations and coordinate change in a dynamic operating environment. Ability to multi-task, work under pressure and to tight deadlines, and strong business stakeholder skills with ability to translate technical to business outcomes.

Requirements for the role:

  • Bachelors level qualification in IT and Business-related disciplines
  • Commercial acumen to drive business performance
  • IT, business and marketplace drivers
  • ITIL or related IT Service Management qualifications
  • Proven ability to implement measurement, analysis and reporting of service standards
  • Proven ability to implement processes that span multiple areas of control including outsourced service providers
  • Working knowledge of Cherwell/ServiceNow ticketing tool

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