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Workforce Planning Analyst
Sydney West
Permanent Full Time

At Lion, our core purpose is to ‘enrich our world every day by championing sociability and helping people to live well’. To achieve this, our culture is one based on achievement, growth and sociability. It takes courage to make things happen. To do this, we’re empowered to act fast and make the right decision. Making it happen isn’t possible on our own. It takes all of us working together to introduce new ideas and perspectives to impact our customer in meaningful ways. We’re lucky to own and manage many of the very best beverage brands across Australia, New Zealand and the world, some of which are more than 100 years old! Brands that evoke history. Brands that shout quality.


We have an exciting opportunity for a permanent full time Workforce Planner to join the team in Sydney Olympic Park. This role will report through to the Sales Manager and sits within our Lion Connect sales and customer service centre.


Your role will be to support our Service Centre and our customers by forecasting workload across multiple contact types and managing the effective planning and scheduling of resources to meet current and future demands to agreed KPI’s.


Alongside rostering experience, you will also bring your operational and strategic thinking to look at future short- and long-term resourcing requirements. Knowledge of workforce planning software and principles will be advantageous alongside any other business intelligence and/or dashboard experience. You will be well versed with excel as this role will provide an opportunity to showcase your reporting skills.


We are looking for someone who wants to make a real impact, is highly analytical and enjoys working autonomously and partnering well with our internal stakeholders (Customer experience and Sales Leadership teams).


Be empowered and start a conversation today.