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Collections Executive
Melbourne City & Inner
Contract Full Time

At Lion, our relationships are built on trust. We place an incredible amount of trust in our people to make a difference, who in turn help us build brands that our customers have confidence in.

We currently have a rewarding 11 month maximum term opportunity for Collections Support Executive to join our Docklands office. This position will be reporting into the Collections Team Leader. Your main responsibility will be to support delivery of working capital deliverables through the efficient management of credit processes.

Ensuring process excellence, you will specifically be responsible for:

  • Supporting reconciliations of customer accounts
  • Actioning payment allocations
  • Managing the daily credit holds & order releases processes
  • Managing the customer refund process
  • Managing payment rejections – escalations
  • Executing closing / reopening of accounts
  • Actioning customer master data changes
  • Payment allocation completion and exception reporting
  • Managing shared email inboxes
  • Maintaining quality notes in the system based on any actions taken
  • Managing internal stakeholder queries
  • Supporting Finance Services initiatives, as required
  • Managing reporting requirements, generating insights and providing bad debt recommendations

Critical to your success will be your strong problem-solving ability, your customer and results-driven focus, your ability to work within a team, and your commercial acumen.

You will pride yourself on your highly developed Excel skills, and will have strong knowledge of Accounts Receivable, Credit and/or FMCG claims. You will have high volume experience in reconciliations and/or claims management and will ideally have proficiency in SAP or other major ERP package.

The roles must commence ASAP and you need to commit to one month of training.

You may have seen that Kirin & Lion have announced the sale of Dairy & Drinks business to Mengniu Dairy Company Limited (MengniuDairy) on a standalone basis, pending regulatory approvals. We believe this sale will allow Dairy & Drinks to benefit from access to leading-edge dairy research and development capability as well as further investment as part of the Mengniu Dairy business.