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At Lion, we want to make doing business with us as easy as possible. In our New Zealand business, we’re empowered to act fast and make the right decision. It takes all of us working together to introduce new ideas and perspectives to impact our customer in meaningful ways.
As our Service Excellence Manager your role will be to lead the Customer Service Centre strategy to deliver World Class customer experience, through effective capability, world class processes and tools that build high people engagement. You will also partner key business leaders to deliver initiatives that enhance the customer service through an efficient contact centre.
Key to your success in this role will be your strategic agility and capability, your effective leadership and coaching skills and your ability to leverage relationships to influence change.
We want someone with an in-depth knowledge of the customer, who is up to date with the latest Customer Experience trends, and someone who has a strong background leading Leaders to drive results. If you have a background leading a Contact Centre or experience developing & delivering strategy within a Sales environment we want to hear from you.
This opportunity is a 12mth contract covering one of our team seconded into another role, so the path you create at Lion is completely in your hands – you may continue with us, or you could take on a new adventure. Either way, making an impact now will create opportunities later.
We’re all about building a diverse and inclusive workplace at Lion. To support this, our LionFlex offering empowers Lion team members to work flexibly in ways that work for them, the customer and our business.
Empower yourself to achieve – start a conversation with us today!