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Hospitality
Manager on Duty
San Francisco
Permanent Full Time

Little Creatures...Born out of a love affair with hoppy beer!

 

Little Creatures is seeking a driven Manager on Duty to lead our FOH staff members while delivering top-notch hospitality to our customers. Their leadership will assist in ensuring business objectives and targets are met through quality, safety, and company values. A Manager on Duty is responsible for smooth communication and service standards between all departments and will report directly to the FOH Manager.

 

Safety:

  • Continuously improve the safety and wellbeing of our people and our business
  • Visibly active on the floor, overseeing all elements of service on shift

 

Responsibilities:

  • Enhance customer experiences (e.g. creative and professional visual merchandising; clean, safe and presentable venue; feedback graciously received from customers)
  • Effectively deal with team member complaints and conflict resolution within Lion’s framework for handling these matters
  • Foster strong relationships to the brewery and other hospitality operations
  • Ensuring all staff on shift are dressed within appropriate standards, clean and presentable (can be eclectic but know where to draw the line)
  • Handovers are completed effectively and in full
  • Open and Close the venue as needed

People & Culture:

  • Deliver Lion keys for hospitality to train and develop our people
  • Mentor team members both technically and culturally
  • Deliver on engagement plans for hospitality  

Skills:

  • Proven ability to motivate and drive teams
  • Hospitality management
  • Strong organizational skills
  • Build strong relationships internally and externally
  • Effective communicator

 

Experience:

  • 1-year of hospitality leadership
  • 1-year managing teams of staff members
  • Recruitment and training of staff members
  • Safety management support
  • Cash Handling
  • Exposure to kitchen operations
  • Brewery operations experience a plus

 

Please email your resume for immediate consideration to awesomejobs@littlecreatures.com or Apply by using the link located below. Cheers!

 

Little Creatures started in 2000 in Fremantle, Australia with the ambition of bringing a new style of Pale Ale to Australians. Using USA hops combined with a passion for beer the brand has grown into one of the most well-known breweries in Australia and is now available in over 30 countries. Creatures is part of the Lion group, a leading food & beverage company in the Australasia region growing into new markets including the UK & USA. With a portfolio of market-leading names in beer, spirits, wine & more, each day millions of people wake up, refuel, celebrate and wind down with our iconic brands.

 

More: lionco.com

Jobs: lioncareers.com

Creatures’ story: https://littlecreatures.com.

 

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